General Information

Bilmor with Advertising Specialties, Inc. specializes in custom promotional items such as Pens, Mugs, Bags, Apparel and Executive Gifts. Bilmor with Advertising Specialties, Inc. strives to deliver the highest quality as well as exceptional service at a fair price. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the custom promotional product industry.

 

Due to fluctuating manufacturer costs, prices may change without notice.

 

ORDER PROCESSING

These terms will govern any orders placed with Bilmor with Advertising Specialties, Inc. and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to Bilmor with Advertising Specialties, Inc., you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s).

 

PAYMENT

 

Prepayment is required on all orders which are not accompanied by a Formal Purchase Order or Requisition.  We accept Checks, Visa, Master Card and American Express.  Production of your order will not begin until payment is received in full or payment arrangements are made with Sales Representative.

 

PREPRODUCTION SAMPLE

Some jobs require a perfect color-match so as to ensure that the color(s) will be identical. In this event, we recommend that you opt for a “pre-production sample”. This “in hands” sample will only go to final production upon receipt of your written approval. The charge for a pre-production sample will still remain even if the order does not proceed to final production. Call for pricing.

*Note that the inclusion of a pre-production sample will add to the turnaround time.

 

NORMAL PRODUCTION TIME

The estimated normal production time is 6-10 business days after placing your order. This time frame is also dependent upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please be sure that there is adequate time before placing an order with a normal production time frame. Delivery dates are only estimated and not guaranteed for orders with normal production time frame. If you pay for expedited shipping method for a normal production order, only the method of shipping will be guaranteed, however the production time frame is still only estimated. Therefore, the order may still not reach you in the time frame required.

 

RUSH PRODUCTION TIME

We offer rush production for select items and print methods, check website for availability. If you select and pay for a rush order by selecting a "get it by" date when placing your order, we guarantee we will produce and ship your order with adequate time to ensure the order arrives by your selected date. If an order arrives late due to a delay on our end we will refund your the rush fees in full. Failure to provide high quality, camera ready artwork may cause your order to be delayed beyond the initial guaranteed date. By selecting a rush date you waive any proofing options, if you require a proof your guaranteed date may be delayed dependent upon proof approval. Our guarantee does not extend to unforeseen delays in shipping.

 

ESTIMATED DELIVERY DATES

Normal Production Time

Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines.

 

If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required.

 

Rush Production Time

Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping.

When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping.

However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

 

SHIPPING

F.O.B. Shipping Point: Factory

Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.

If the order is being shipped via Fedex, then once the order is ready to ship out, you will receive an automated email with a “tracking number” from Fedex.

Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.

*Production time + Shipping time = Delivery time

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or Motor Freight, depending on the destination and weight/size of the shipment. Motor Freight offers curbside delivery only. If you require inside delivery, please call our Sales Team at 1-800-569-1980 to make arrangements prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons, and all motor freight shipments are palletized and shrink-wrapped. We do not deliver to APO/FPO addresses. All package orders will be shipped via FedEx.

Fedex will not deliver to some APO/FPO addresses.

Once the order has left the warehouse, Bilmor with Advertising Specialties, Inc. will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an “expedited” shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY FEDEX.

Bilmor with Advertising Specialties, Inc. will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.*

If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. This type of delivery may incur additional charges.

 

RUSH SHIPPING

When requesting "Rush Shipping, please note that we reserve the right to rush production (based on overtime/weekend hours) in lieu of using expedited shipping methods, providing that we meet the delivery date.

 

SHIPPING INSURANCE
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In order to replace any broken and/or damaged products, we now offer optional shipping insurance*. (Replacement orders will be processed within our normal timeline of 5-7 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion.* Please note that we will require adequate proof for any damage or breakage reported.

 

OVERRUNS AND UNDERRUNS

We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, shipments may have an over-run or an under-run.

“Direct Print” orders: 288 pieces or less are subject to a 10% over-run or under-run. Over 288 pieces are subject to a 5% over-run or under-run.

All “Decal” orders are subject to a 10% over-run or under-run.

 

WEBSITE

Our website contains thousands of pages and they are being updated constantly by our web team. We try to be as accurate as possible when publishing information. Glitches may happen from time to time and sometimes we cannot honor pricing discrepancies such as unusually low, zero, or penny pricing.

 

ARTWORK

Guidelines for submitting artwork

Please send your imprint instructions to us immediately. If you are emailing your art, please put the name and order number on the subject line. We will not accept any responsibility for delays in processing an order if we do not receive the artwork in a timely manner.

 

We require “camera ready” high resolution artwork so as to meet production timelines. Although we clean up and retouch any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, camera-ready artwork, we will not be responsible for the resulting poor imprint quality. Note that the added work involved in cleaning up any artwork will also add to production time, which may eventually delay the order. We will not accept responsibility for the delayed production on an order when the imprint provided is of poor quality.

 

Bilmor with Advertising Specialties, Inc. reserves the right to refuse printing of any artwork that may be deemed inappropriate, offensive, copyrighted, or trademarked.

 

Accepted Formats

*Black & White camera ready art
*Four-color process and continuous-tone images with 300 dpi at actual size.
*Unfortunately, we are unable to accept greek letters as artwork files, as these are licensed artwork.
*All fonts (printer and screen) must be included with your file or all text should be converted to outlines or curves.
*Software Applications Files saved in any of the following applications are acceptable: (pc compatible format)
* Illustrator version CS and below
*Vector art (eps, ai, fh, 10, cdr, ps,)
*Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Bilmor with Advertising Specialties, Inc. will not be held liable under any circumstances.

 

Imprint Instructions

We will not be responsible for any missing information on your order form nor for any missing imprint instructions.

 

In order to correctly follow your imprint instructions, we require that all information relating to your ‘artwork’ or ‘logo’ be sent TOGETHER as ‘one’ upload or in ‘one’ email.


Therefore, if you send your logo in one email, and the text to be ‘included’ with the logo in another email, we will NOT be responsible for putting the two together. Do not send multiple logos or artwork and assume we will know which one to use. We will not be responsible in the event we pick the ‘incorrect’ logo. 

 

Imprint Size:

Due to “finite” imprint areas, we reserve the right to resize your logo (imprint instructions) in order to fit it into the imprint area of the item ordered; regardless of what size you submit your imprint instructions or logo.

 

However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork canvas itself) we will comply, providing it does not exceed the maximum imprint size of the item ordered.

 

Proof Policy

Proof Policy (Personalize items)

FREE E-MAIL PROOF FOR RUSH ORDERS: Our company supplies a free e-mail proof, which must be approved in writing before your order is printed. Please expedite the approval of all fax and e-mail proofs to ensure that your order ships in a timely manner. Any delay in a fax or e-mail approval could delay your order.

 

Proof ACKNOWLEDGMENTS: Communications are sent via email. Please make sure to enter your best contact e-mails when placing your order. Your Proof may be delay if you do not enter a valid contact e-mail address or phone number.

 

Proof Location & Colors : Please note that Proofs are an approximation of what the actual item and artwork will look like after the production process. Proofs are always shown in Black; your order will print in the color chosen. Feel free to send us your logo and we will match the color for you.

 

Proof Changes : All changes must be in writing; faxes or emails are acceptable. Customer is responsible for confirmation of changes made to an order. Please make sure you follow up to ensure the changes were received.

 

FREE art support. : If your order is over $ 400 you will receive a FREE ‘e-mail proof' before we produced your order! We offer you FREE artwork preparation and design assistance on every item we offer – don’t need to do the work yourself – we are happy to help you! Whether you’d just like your logo on a product, or you’d like to add text, additional graphics or you need a new artwork layout - we’ll do the work, FREE!

 

*If an order has a specific “in hands” date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on these orders.

 

Proofs are not intended to be ‘decision making tools’ for the customer. Upon receiving a proof request we will work with any changes until the proof has been approved. Once the proof has been approved new shipping and delivery dates will be issued. If during the proofing process a request for cancellation is submitted, a 10% cancellation fee will be deducted. The cancellation fee is only applied if a proof has been already generated by the art team. When no proof is requested, please ensure that the artwork/logo that you are submitting is completely error free.

 

In the event an order is printed with an incorrectly submitted artwork/logo, Bilmor with Advertising Specialties, Inc. will not be held responsible for your oversight, and payment in full will be valid for the completed work. You may request a redo; however it will be at your expense.

 

CLAIMS/REDOS

* Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.

* Attach digital image(s) to your email depicting the problem at hand. Please send us GROUP IMAGES if the problem exists on more than one item. This is very important, as we will need a visual of ALL affected items in order to respond accurately.

* If unable to provide a photograph, you may ship us an "in-hands" sample of the product instead. (The address is under "Contact Us".)

* Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.

* If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.

* All redos will ship via UPS Ground. If you require expedited shipping, you will be responsible for those charges.

 

Note that we will only redo the affected items over 10% when the order consists of over 144 pieces. If the order consists of less than 144 pieces, we will simply issue a credit for the affected pieces.

 

RETURN & REFUND POLICY

Customer satisfaction is very important to us, please contact us immediately if there is an issue with your order. Claims must be submitted within 10 business days of receipt. Bilmor with Advertising Specialties, Inc. reserves the right to refuse returns.

 

Return policy applies to blank orders only. Printed items are not eligible for returns. Upon reviewing and accepting your claim, full or partial refund will be processed within 30 days of receipt of returned goods. A 10% restocking fee is applied to all returns.

 

REPACEMENT POLICY

If an order is not well received – either due to a typo or other issues – our policy to redo the order and ship it via ground shipping method will still prevail.

When an error has been confirmed, (upon following instructions under “claims”) we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo unless pre-approved by us.

 

LIMITATION OF LIABILITY

In all circumstances, Bilmor with Advertising Specialties, Inc.’ maximum liability is limited to the purchase price of the products sold. Bilmor with Advertising Specialties, Inc. will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Bilmor with Advertising Specialties, Inc. will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.

 

BRANDING STICKERS

 

All of the products shipped out have stickers or tags with our company logo, website, and information on them. If you wish to have your order shipped without these stickers or tags, please inform a sales rep at the time of placing your order, or select the blind-shipping option on the shopping cart of your order. Bilmor with Advertising Specialties, Inc. is not responsible for the placing of stickers on products shipped out without prior request from customer to remove them.